Formal letter

30 Canigó road

Barcelona

BPH 3KR

11th January 2016

Trainers Galore

Gracia street

Barcelona

PX2 5EB

Dear Madam,

I am writing to complain about a Nike Air trainers I bought from your shop last week. I opened the box on the car and everything seemed to be in order.

When I arrived home I saw that one of the trainers was different and the size too. I am very angry too because the trainers arrived one week after.

I telephoned your shop and left a message, but nobody has telephoned me yet. I feel this is an unacceptable service. I would like to have a letter of apology.

I would be grateful if your shop sends me a new pair of trainers. I would also like a written apology.

I look forward to hearing from you.

Yours faithfully, 

Laura Picolo